Shipping policy

Shipping Policy

Australian Shipping

Shipping within Australia costs a flat rate of $9 for orders under $100.

Free Australia-wide shipping is available for orders of $100 or more. Some individual products may also include free shipping where this is stated on the product page.

Order Preparation

Orders without engraving or personalisation may take up to two business days to prepare before dispatch.

Orders requiring engraving or personalisation may take up to four business days to prepare. Orders are often completed and dispatched sooner, depending on the product, engraving requirements and current workload.

If your order is urgent, please call us on 0430 401 420 before placing the order to confirm the expected preparation time.

Preparation times are separate from the delivery time required by the shipping carrier. Business days do not include weekends or public holidays.

Shipping Carriers

Orders are shipped mainly through Australia Post or CouriersPlease. My Pirate Shop will select the appropriate carrier based on the product, parcel size and delivery location.

Tracking information will be provided when tracking is available.

Delivery Times

Delivery times vary according to the destination and shipping carrier. Any delivery estimate is a guide and cannot be guaranteed.

Delays caused by shipping carriers, weather, public holidays or other circumstances outside our reasonable control may occasionally occur. We will assist customers with reasonable delivery enquiries when possible.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a parcel is returned because the address provided was incomplete or incorrect, the customer may be required to pay the additional postage cost before the order can be sent again.

International Delivery

International delivery is available to selected destinations. Available shipping options and charges will be displayed during checkout where international delivery is supported.

International delivery times vary by country and may be affected by customs processing. Any customs duties, import taxes or other destination-country charges are the responsibility of the customer.

Damaged, Faulty or Incorrect Deliveries

If an order arrives damaged, faulty, incorrectly supplied or incorrectly engraved by My Pirate Shop, please contact us and provide your order details and photographs showing the problem.

Returns and remedies will be handled according to our Returns & Refunds Policy.